Privacy policy

Last updated: October 5, 2026

This Privacy Policy describes how step-media.com ("Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, or purchase digital products.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and how you interact with the Site.

Device Information

Examples of information collected include:

• web browser type and version

• IP address

• time zone

• cookie data

• pages viewed

• search queries

• referring websites

• interactions with the Site, such as scrolling and clicks

Purpose of Collection

We collect this information to:

• ensure the Site loads correctly

• analyze website usage

• improve our services and website performance

• detect potential fraud or security risks

Source of Collection

This information is collected automatically using:

• cookies

• log files

• web beacons

• pixels

• analytics tools

Disclosure for Business Purposes

This data may be shared with service providers including:

• Shopify (our ecommerce platform)

• Stripe, Inc. (payment processing — stripe.com/privacy)

• Google Analytics

• Microsoft Clarity (session recordings and heatmaps — privacy.microsoft.com/privacystatement)

• OpenAI (advertising measurement pixel — openai.com/policies/privacy-policy)

• advertising and analytics partners when applicable

2. Order Information

When you make a purchase or attempt to make a purchase, we may collect:

• name

• email address

• billing address

• payment details

• order details

Payment information is processed securely by Stripe, Inc. We do not store full credit card details. See Stripe's privacy policy: stripe.com/privacy

Your email address is used to deliver your audit report in PDF format and to send order confirmations.

AI Marketing Audit: When you submit a store URL for an AI-powered marketing audit, we process publicly available data from your website for the sole purpose of generating your personalized report. We do not store your store data after the report is delivered.

Purpose of Collection

We use this information to:

• process payments

• deliver digital products and PDF audit reports via email

• provide services

• communicate with you regarding your order

• provide invoices and confirmations

• prevent fraudulent transactions

3. Project Briefs and Customer Support Information

If you send us a project brief through the Site or contact us for support, we may collect:

• your name

• email address

• your store URL

• the budget, timeline and project details you choose to share

• order information

• communication details

This information is used solely to prepare a quote, provide our services and customer support, and resolve service issues.

4. Use of Personal Information

We use personal information to:

• provide digital services and products

• process transactions

• deliver downloadable products and PDF reports

• communicate with customers

• improve website performance

• provide marketing communications (if consent is given)

• prevent fraud and ensure security

5. Behavioural Advertising and Analytics

We may use certain information to provide relevant advertising. Google Analytics helps us understand how visitors use our website.

Microsoft Clarity records how visitors scroll and click on our website, so we can improve its usability. Recordings do not include payment details. Learn more: https://privacy.microsoft.com/privacystatement

You can read Google's privacy policy: https://policies.google.com/privacy

You can opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

You can opt out of targeted advertising through:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads

• Digital Advertising Alliance: http://optout.aboutads.info

6. Cookies

Cookies are small data files stored on your device when you visit our website. We use cookies for website functionality, analytics, advertising, and remembering user preferences.

You can manage cookie preferences through your browser settings. More information: https://www.allaboutcookies.org

7. Lawful Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process personal information under the following legal bases:

• your consent

• performance of a contract

• compliance with legal obligations

• legitimate business interests

• protection against fraud and abuse

8. Data Retention

We retain personal information only as long as necessary to fulfill our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your personal data at any time.

9. Your Rights (GDPR)

If you are a resident of the European Economic Area, you have the right to:

• access your personal data

• correct inaccurate information

• request deletion of your data

• restrict data processing

• request data portability

• object to certain processing activities

To exercise these rights, contact us at: support@step-media.com

10. California Privacy Rights (CCPA)

If you are a resident of California, you have the right to request disclosure, deletion, or correction of personal information. We do not sell personal information.

To submit a request: support@step-media.com

11. Data Transfers

Your personal data may be processed outside the European Economic Area, including in the United States. When such transfers occur, we rely on Standard Contractual Clauses and GDPR-compliant service providers (including Stripe, Shopify and Microsoft).

12. Children's Privacy

This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights:

Email: support@step-media.com

Legal name: Leanid Liabetski

NIP: 5273046050

Address: ul. Starowislna 5A lok. 60, 03-193 Warszawa, Poland

Website: step-media.com